Help Center – Electric Fences Kenya

best security fences in Kenya

Welcome! This Help Center covers everything from choosing the right energizer to installation, troubleshooting, and support. If you don’t find what you need, reach us directly:

Call / Text / WhatsApp: 0722 708034 / 0720 456534
Hours: Mon–Sat, 8:30–17:30 (EAT)
High‑security faults (call to escalate)

1) Getting Started

Who we serve

Homes, farms, ranches & conservancies, lodges & hotels, schools, warehouses, factories, estates/gated communities, parks & utilities, and NGO/government projects across Kenya & East Africa.

What we supply & install

  • Energizers: mains, battery, and solar (JVA, Stafix/Tru‑Test, Nemtek, etc.)

  • Fence lines: high‑tensile wire, poliwire, polytape, rope

  • Posts: treated wood, recycled plastic, concrete, and steel

  • Accessories: insulators, strainers, tensioners, earth spikes, warning signs, lightning protection

  • Gates & access control: lock‑outs, keypad/remote integration

  • Monitoring: fence alarms, sirens, strobe, GSM/4G notifications, zoned keypads

How to get a quote (fast)

  1. Share your site location (pin or estate/road & town).

  2. Tell us your perimeter length (estimate is fine) and gate points.

  3. Select power source (mains/solar/battery) and risk level (low/medium/high).

  4. We send options + budget range.

  5. Book a site survey (credited back if you proceed).

2) Choosing the Right System

A. Security Fences (Permanent)

  • Best for: homes, estates, warehouses, schools, lodges

  • Recommended: 6–10 live strands, proper earthing, lightning diverter, siren/strobe, keypad

  • Power: mains with battery backup or solar if off‑grid

B. Wildlife / Farm & Conservancy

  • Best for: elephant/livestock control, paddocks, crop protection

  • Recommended: stronger posts, wider insulators, high‑joule energizer, solar power, clear signage

  • Add‑ons: GSM alerts, zoned alarms, remote energizer on/off

C. Portable / Temporary

  • Best for: rotational grazing, events, quick boundaries

  • Recommended: poliwire/tape, step‑in posts, compact energizer (battery/solar)

Tip: If you’re unsure, call us—we’ll size the energizer to your fence length, vegetation, and security risk.

3) Installation: What to Expect

  1. Site survey & design – measure, map gates/corners, assess vegetation & soil for earthing.

  2. Quotation & timeline – itemized materials, labor, optional monitoring.

  3. Pre‑install prep – clear 0.5–1.0m strip inside fence line; mark utilities like water lines and underground power cables.

  4. Install – posts set, insulators fixed, wires tensioned, earth system installed, energizer mounted.

  5. Commissioning & handover – voltage tests, alarm tests, user training, warranty documents.

  6. Aftercare – first‑month check, then scheduled maintenance.

Lead time: small homes 1–3 days; estates/farms 3–10+ days depending on length & terrain.

4) Operation & Safety

  • Always switch off energizer (and lock it out) before working on the fence.

  • Keep warning signs visible at public access points and every 10–30m along public boundaries.

  • Maintain clear vegetation—no shrubs/grass touching live wires.

  • Install proper earthing (usually 3+ earth spikes, 1.5–2m apart in damp soil).

  • Use approved insulators; avoid DIY plastic not rated for high voltage.

5) Maintenance & Service Plans

Monthly (DIY):

  • Visual patrol: broken insulators/wires, leaning posts, loose terminations

  • Vegetation clearing along fence line

  • Check warning signs and gate hooks

  • Quick voltage test (see Troubleshooting)

Quarterly (Pro):

  • Tension & line condition check

  • Earthing inspection & readings

  • Lightning diverter and surge protectors test

  • Alarm/siren/keypad diagnostics

  • Full report with photos

Annual:

  • Comprehensive health check, firmware (if applicable), battery condition test/replacement

For maintenance contracts, call 0722 708034 / 0720 456534.

6) Troubleshooting (Quick Guide)

Low voltage on fence

  • Check energizer status: ON? fault light/flashing code?

  • Isolate zones: open one section at a time to find the fault.

  • Vegetation: remove grass/branches touching wires.

  • Insulators: look for cracks/carbon tracking (black marks).

  • Joints/terminations: retighten; use crimps where possible.

  • Earthing: pour water around earth rods; add rods if soil is dry/sandy.

  • Lightning diverter: inspect for damage after storms.

Energizer not powering

  • Mains model: check socket, fuse, trip, surge protector.

  • Battery/solar: measure battery voltage; check solar controller/fuse.

  • Cables: look for melted/chewed or loose terminals.

False alarms

  • Check gate hooks, wind‑induced wire slap, loose strainers.

  • Verify zoning isn’t cross‑connected.

  • Inspect sirens/strobes for water ingress.

Still stuck? Call us and we’ll guide you live or dispatch a technician.

7) Warranties, Returns & Repairs (Templates)

Warranty

  • Energizers: 12 months manufacturer’s warranty (model‑specific).

  • Accessories & posts: 6–12 months against manufacturing defects.

  • Warranty excludes lightning strikes, surge damage, incorrect installation by third parties, misuse, or neglect.

Repairs

  • Diagnostic fee credited if you proceed with repair/replacement.

  • Turnaround depends on parts availability; loan units available for critical sites.

Returns (7‑Day)

  • Unused, in original packaging, with receipt/invoice.

  • Custom‑fabricated items not returnable (e.g., special gates, custom brackets).

  • Refunds via original payment method less handling where applicable.

(For exact model warranties, we’ll confirm on invoice.)

8) Orders, Payments, Delivery

  • Payments accepted: M‑Pesa, bank transfer, LPO for approved institutions.

  • Delivery: Countrywide courier/our van; same‑day Nairobi & environs where possible.

  • Pickup: From our store/warehouse (call to confirm stock).

  • Large projects: staged deliveries aligned to installation phases.

Pro tip: Share your Google Map pin for accurate delivery & survey scheduling.

9) Compliance & Best Practice

  • Warning signage on public‑facing sides and at gates.

  • No barbed wire on electrified live wires (use smooth high‑tensile).

  • Clearance from public walkways/roads; good neighbor policy.

  • Lightning & surge protection is strongly recommended in storm‑prone areas.

  • Access control: isolate power at secure, labeled switch with lock‑out.

10) Documentation & Downloads (suggested)

  • User Guide: Basic operation & safety (PDF)

  • Maintenance Checklist: Monthly/Quarterly/Annual (PDF)

  • Troubleshooting Flowchart: Fault‑finding steps (PDF)

  • Warranty & Returns Policy: (PDF)

  • Request a Site Survey Form: (Web form)

11) Frequently Asked Questions (FAQ)

Q1: What voltage should I see on the fence?
Typically 5–9 kV at the farthest point under low load. Anything below ~4.5 kV needs attention.

Q2: Can I power an energizer with solar only?
Yes—size the panel and battery to your joule rating and hours of darkness. We’ll size it for you.

Q3: Is an electric fence safe for children and pets?
It delivers a short, non‑lethal shock. Use proper signage and keep live wires out of easy reach on public sides.

Q4: How often should I maintain the fence?
DIY patrol monthly; professional service quarterly; full annual check recommended.

Q5: Do you repair third‑party systems?
Yes—after a diagnostic we can repair, upgrade, or replace components.

Q6: How long does installation take?
Small homes: 1–3 days. Larger perimeters/farms: 3–10+ days, depending on terrain and length.

Q7: Do you offer emergency call‑outs?
Yes, 24/7 for critical security faults. Call the numbers below.

12) Contact & Support

Call / Text / WhatsApp: 0722 708034 / 0720 456534
Hours: Mon–Fri, 8:30–17:30 (EAT)
After‑hours emergencies: Call to escalate to on‑call technician
On‑site Surveys & Quotes: Available countrywide

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